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Call Center Representative - Outtbound

Experience : 0 to 3 years

Salary : Rs. 8,000 to Rs. 20,000 (Per Month)

Functions : Operations

Job Responsibilities :

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

    Manage large amounts of inbound and outbound calls in a timely manner

    Follow communication “scripts” when handling different topics

    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

    Seize opportunities to upsell products when they arise

    Build sustainable relationships and engage customers by taking the extra mile

    Keep records of all conversations in our call center database in a comprehensible way

    Frequently attend educational seminars to improve knowledge and performance level

    Meet personal/team qualitative and quantitative targets

 

Requirements

 

    Previous experience in a customer support role

    Track record of over-achieving quota

    Strong phone and verbal communication skills along with active listening

    Familiarity with CRM systems and practices

    Customer focus and adaptability to different personality types

    Ability to multi-task, set priorities and manage time effectively

    High school degree


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