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Customer Support Service

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Customer Support Service

Good customer service is all about building reputation among prospective customer. This is what we believe at Call Connect India, which deliver multi-channel customer service experience through a robust communication-based system, comprising integrated systems, processes and people. We are specialized into interacting with customers through a proper channel and handle them efficiently, which results into enhanced customer satisfaction and significant cost savings for clients.

With in-depth knowledge of our client’s needs and expectations, we engineer a world-class customer experience. Backed by our trained professionals, global contact center expertise and intelligent response mechanisms, our customer support offerings maximize business outcomes through handling of customer inquiries proficiently and productively.

What We Offer in Customer Support? Have a look!

  • Complaint Resolution
  • General Enquiry Handling
  • Account Setup & User Registration
  • Product Information Support
  • Order Taking Service
  • Order Enquiry Handling
  • Collections
  • Billing Query & Dispute Resolution
  • UP-sell and Cross-sell
  • Credit/Refund Process

What Makes Us Different?

  • Integrated Customer Support Management
  • State-of-the-art Contact Center Platform, Equipped with Workable Systems & Tools
  • Delivery Model to OfferSpeedyConsistent, and Customized Customer Support
  • Integrated Global Delivery Model (Onshore, Offshore and Hybrid)
  • Wide-ranging Customer Service Capabilities through an Integrated Architecture
  • Extensive Experience across a Wide Variety of Industries
  • Multi-lingual and Multi-channel Customer Support

A business undertaking usually becomes successful from three basic elements of customer relationship management namely – customer care, customer growth & customer acquisition. In order to make our clients having larger customer base, we provide excellent customer support for managing communication services between businesses and customers professionally. We have a team of skilled customer support specialists who greatly handle every enquiry of customer greatly so that we can stand upon our client’s expectations. In short, Call Connect India is a leading call center and BPO service provider in India, expertise in providing quality, competitive-priced and timely customer support outsourcing facilities.