Posted inCall Center Service Industry-Specific Scripts: SaaS vs. Home Services Let us tell you something that might surprise you. The biggest mistake we see companies make with telemarketing? They… Posted by By admin No Comments
Posted inCall Center Service Behavioral Lead Scoring with Multi-Touch Attribution Let's be honest. Most B2B companies are still scoring leads like it's 2010. They look at job titles and… Posted by By admin No Comments
Posted inCall Center Service Designing Omnichannel Support for Voice-First Interactions Here's the thing about omnichannel customer support today. Everyone's talking about chatbots and fancy digital tools. But you know… Posted by By admin No Comments
Posted inCall Center Service ChatGPT-Like Agents to Pre-Qualify Customer Queries Think about the last time you called customer service.How long did you wait? How many times did you have… Posted by By admin No Comments