Posted inCall Center Service
The Rise of AI-Powered Fraud Detection in Customer Service
As companies move to digital platforms, the fraud risk has risen dramatically. Traditional methods are unable to stand up…
Posted inCall Center Service
Why Sustainable BPO Practices Matter in 2025 and Beyon
With the world's industries moving towards green practices, Business Process Outsourcing (BPO) firms too are going green. With growing…
Posted inCall Center Service
Blockchain Technology in BPO: Enhancing Security & Efficiency
In a time when cyber attacks and data breaches are more frequent, Blockchain technology offers a reliable and secure…
Posted inCall Center Service
Customer Loyalty Programs: How BPOs Drive Better Retention
Customer loyalty is one of the factors that can spell long-term business success. However, Traditional loyalty programs don't meet…