Posted inCall Center Service
Industry-Specific Scripts: SaaS vs. Home Services
Let us tell you something that might surprise you. The biggest mistake we see companies make with telemarketing? They…
Posted inCall Center Service
Behavioral Lead Scoring with Multi-Touch Attribution
Let's be honest. Most B2B companies are still scoring leads like it's 2010. They look at job titles and…
Posted inCall Center Service
Designing Omnichannel Support for Voice-First Interactions
Here's the thing about omnichannel customer support today. Everyone's talking about chatbots and fancy digital tools. But you know…
Posted inCall Center Service
ChatGPT-Like Agents to Pre-Qualify Customer Queries
Think about the last time you called customer service.How long did you wait? How many times did you have…