Posted inCall Center Service
How Interactive Voice Assistants are Evolving Beyond IVRs
The traditional Interactive Voice Response (IVR) Systems have been an integral part of call center operations. However, advances in…
A call center is a managed facility that may be centralized or remote that is used to receive or transmit large volumes of inquiries by telephone. An inbound call center is operated by a company to handle incoming product or service support or information inquiries from consumers.