We are a leading Call Center and Business Process Outsourcing (BPO) service provider, ✨ empowering clients across the world to accomplish their company objectives by establishing a robust communication system. 🚀

About Us

We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their business objectives by establishing robust communication systems. Our wide-ranging IT-enabled services help transform businesses and boost operational efficiency.

At Call Connect India, we approach every project with passion and a fresh perspective. For us, BPO is not just about 'outsourcing'—it's about helping businesses grow by attracting new customers, retaining existing ones, and delivering service excellence.

We offer a diverse range of BPO services to help clients manage their communication networks effectively. Our offerings include troubleshooting administration and technical issues, managing data professionally, and acquiring potential customers. Combining analytics, research, technology, and skilled manpower, we help businesses expand globally.

customer experience customer experience customer experience
customer experience
customer experience

Our Vision

Our vision is to become the world’s leading BPO service provider, delivering exceptional customer experiences and setting the benchmark for outsourcing and offshoring solutions.

Our Mission

Our mission is to create sustainable change in the world of customer support by offering efficient and cost-effective outsourcing solutions. We aim to build strong relationships between our clients and their customers, delivering value through innovation while maintaining a commitment to the environment and society.

customer experience

Our Values

We treasure our values as the foundation of how we work, guiding our objectives and decision-making.

Meet The Team

Ritesh Arora

Ritesh Arora

Founder & CEO

Ritesh isn’t just a builder he’s a systems architect who ensures scale doesn’t mean collapse. With 22+ years of experience leading multi-shore teams across voice, tech, and digital, he’s mastered the art of turning complexity into clarity. At the core, Ritesh believes in speed, ruthless prioritization, and results without fluff. He specializes in structuring lean outbound operations, reviving underperforming verticals into ROI powerhouses, and cutting through dependency-driven noise so teams can move fast and stay sharp. Most of his conversations start with, “What’s the blocker?” And end with, “Let’s move.” For him, if it’s not execution-ready it’s not real.

Abhishek Rawat

Abhishek Rawat

Operations Manager - Call Center Operations

With over 8 years of experience in the call center industry, Abhishek has built a reputation for leading high-performing teams with focus and precision. He specializes in driving performance, streamlining processes, and fostering a results-driven culture where people thrive. Throughout his career, Abhishek has managed teams of 15–20 agents, consistently surpassing performance targets. By introducing agile workflows, he cut project turnaround times by 30%, and through hands-on coaching, he’s guided multiple team members into leadership roles fueling both individual growth and organizational success. A natural strategist and mentor, Abhishek balances clarity with motivation, ensuring his teams stay aligned, engaged, and ready to deliver.

Mansi Joshi

Mansi Joshi

Projects Manager - Digital Operations

Mansi Joshi thrives at the intersection of strategy and creativity in the digital world. She builds strong client relationships, develops brand-boosting social content, and crafts data-driven campaigns that amplify visibility and deliver measurable results. Whether it’s fine-tuning a marketing funnel or brainstorming the next big idea, she approaches every challenge with curiosity, clarity, and execution in mind. What sets Mansi apart is the energy she brings. Playful and self-motivated, she believes nothing is unfixable if you approach it with the right mindset. Her philosophy is simple: “Add humor to everything, and it gets solved.” By blending wit with strategy, she creates marketing that resonates with people, not just platforms.

Deepa Bisht

Deepa Bisht

Projects Manager - Call Center Operations

Deepa has spent 6+ years leading customer service teams with a sharp focus on performance, collaboration, and results. She thrives on coaching teams daily, streamlining workflows, and ensuring operations run smoothly from scheduling to conflict resolution. Her approach blends motivation with structure: training and mentoring new hires to boost retention, guiding teams to exceed service KPIs, and stepping in with clarity when challenges arise. Known for creating a collaborative culture, Deepa consistently transforms teams into high-performing, customer-focused units that deliver excellence.

Nischay Sharma

Nischay Sharma

Designer

With a sharp eye for detail and a strong sense of aesthetics, he blends creativity with functionality to deliver designs that are both visually striking and purposeful. From concept development to final execution, Nischay focuses on creating user-friendly and engaging designs that leave a lasting impression. His work reflects innovation, precision, and adaptability, making him skilled at handling diverse projects. Driven by creativity and inspired by complexity, Nischay Sharma continues to craft designs that inspire, connect, and communicate effectively.